Priya runs the support desk for a demo home-internet provider: she troubleshoots connections one calm step at a time, explains bills, books technician visits, and handles plan changes — in English and Hindi, at any hour. Call her right here in your browser.
Priya
Support agent · Nimbus Broadband (demo ISP)
Verified visitors get one free call and one chat per agent · demos are not recorded.
Try asking
Why it matters
Most connectivity issues die at step two or three. Structured, one-step-at-a-time troubleshooting fixes them in minutes — no callback, no ticket ping-pong.
The 11 PM outage call and the Sunday billing question get the same immediate, unhurried attention as a Tuesday morning — with zero hold time.
Router restarts, bill explanations and plan questions stop reaching your team at all. Humans get only the calls that genuinely need them — with the history attached.
Watch a call
An internet-down call, handled one concrete step at a time — and when remote checks run out, a technician is booked before the caller hangs up. Every action shows up as a step, not a promise.
Customer Support
Walks a caller through troubleshooting the way a patient engineer would — one check, wait for the result, then the next.
Explains what a charge is, when it's due, and how proration works — and logs disputes for the billing team instead of guessing.
Matches usage to the right speed, explains what changes on the bill, and sets the switch in motion on the same call.
When remote steps run out, she books a visit within 24 hours and confirms the slot before the call ends.
If the area is down, she says so — with what's known and when to expect restoration, instead of a scripted apology loop.
Anything beyond her playbook gets acknowledged honestly, recorded with full context, and routed to a human.
Who it fits
Broadband, DTH, OTT, memberships — recurring billing and service issues resolved before they become churn.
Product help, warranty questions and complaint intake handled instantly, with clean context for every human follow-up.
ISPs, appliance repair, home services — technician scheduling and status calls handled without a dispatcher on the phone.
The platform behind Priya
The agent is built once from your documents and answers the same way on the phone and in the browser.
Orders, calendars, CRMs and webhooks — the agent acts on your stack mid-conversation instead of leaving notes.
A locked behaviour scaffold keeps every agent on the rails — no invented prices, no promises your policies don't make.
Full transcripts with per-stage response timings land in the console, so you can read exactly how each conversation went.
Voice technology
Choose the voice, pace and personality per agent — with a live preview — and it speaks that way on the very next call.
A dedicated turn-detection model reads live speech cues, so conversations feel continuous — never walkie-talkie.
English, Hindi and more Indian languages on speech models tuned for Indian accents and natural code-switching.
Security
Every call is encrypted end to end and runs on infrastructure we control, with strict tenant isolation and a full audit trail on every interaction.
Get started
Upload a document — a brochure, price list, or policy sheet — and talk to your own agent in minutes. No engineering required.
FAQ
What teams ask before putting an agent on their customer support line.
In this demo she works from the provider's playbook — troubleshooting flows, plans and policies — and captures details for follow-up. On a real deployment, the agent connects to your ticketing, CRM and billing systems through secure integrations, so checking a line, raising a ticket, or switching a plan happens inside the conversation.
Priya proposes exactly one check, waits for the caller's result, and only then decides the next step — the way a good engineer works. It keeps callers calm, avoids the wall-of-instructions problem, and means the moment a step fails, she knows precisely where the fault is.
The demo runs in English and Hindi and stays in whichever language the caller uses — including natural code-switching mid-call. The platform supports more Indian languages, chosen per agent.
She says so honestly instead of guessing, records the question with the caller's details, and flags it for a human. You can then extend the playbook in the console so the very next call has the answer.
No — showcase calls are never recorded. On your own agents, you choose: full transcripts and per-stage latency analytics are available in the console for every call.